Refund Policy

1. Free Trial Period

Most tools on Dephq offer a 14-day free trial period. During this time, you can test the tool fully without being charged. If you decide not to continue, simply cancel before the trial ends and you won't be charged.

Some tools may offer different trial periods. Check the tool's details page for specific trial information.

2. Subscription Refunds

14-Day Money-Back Guarantee: If you purchase a subscription and are not satisfied, you can request a refund within 14 days of your first charge. To request a refund, contact us at support@dephq.com with your order details.

After 14 days, refunds are not available for subscription charges. However, you can cancel your subscription anytime to stop future charges.

3. One-Time Purchase Refunds

One-time purchases (non-subscription tools) are eligible for refunds within 14 days of purchase if the tool does not work as advertised or if you're not satisfied with your purchase.

To request a refund, contact us at support@dephq.com with:

• Your order ID
• The tool name
• A brief explanation of why you're requesting a refund

4. Usage-Based and Credit Refunds

For usage-based tools (e.g., pay-per-action) and credit-based tools (e.g., prepaid credits), refunds are available for unused credits within 30 days of purchase.

Credits that have been used cannot be refunded. However, if a tool malfunctions and charges you incorrectly, we will issue a refund for the erroneous charges.

5. Refund Process

To request a refund:

1. Email support@dephq.com with your refund request
2. Include your order ID and tool name
3. Explain why you're requesting a refund
4. We'll review your request within 3-5 business days
5. If approved, your refund will be processed to your original payment method
6. Refunds typically appear in your account within 5-10 business days

6. Non-Refundable Items

The following are NOT eligible for refunds:

• Tools purchased more than 14 days ago (except for technical issues)
• Used credits (for credit-based tools)
• Refunds requested after cancellation of a subscription (only future charges are stopped)
• Tools purchased with fraudulent payment methods
• Tools that were working as advertised but you changed your mind

7. Technical Issues and Malfunctions

If a tool malfunctions, crashes, or doesn't work as advertised, we will:

• Attempt to fix the issue with the tool developer
• Provide a full refund if the issue cannot be resolved
• Offer a refund even after 14 days if the malfunction is confirmed

8. Cancellation vs. Refund

Cancellation: You can cancel a subscription anytime from your account settings. Cancellation stops future charges but does not refund past charges.

Refund: A refund reverses a charge and returns money to your payment method. Refunds are only available within 14 days of purchase (with exceptions for technical issues).

9. Tool-Specific Refund Policies

Some tools may have their own refund policies that are more generous than Dephq's standard policy. Check the tool's details page or contact the tool developer for their specific refund terms.

If a tool's policy conflicts with Dephq's policy, the more generous policy applies.

10. Dispute Resolution

If you believe a refund was incorrectly denied, you can:

• Contact us at support@dephq.com with additional details
• Request escalation to our refund review team
• Dispute the charge with your payment provider (credit card company, etc.)

11. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of Dephq after changes constitutes acceptance of the new policy.

12. Contact Support

For refund requests or questions about this policy, contact us at:

• Email: support@dephq.com
• Response time: 3-5 business days